How to BUILD a High-Performing Team in 2024 l 4 Types of Team Members

let's call this the commitment graph and let's call this the capability graph okay now you'll see four types of people in your team first low capability low commitment okay low capability low commitment this let's just say call this person a c player typically the solution with the c player is one or two attempts of developing capability and commitment no reciprocation from their side please fire them okay please fire them and if you've done your bit of trying to Mentor trying to teach trying to coach and they've not reciprocated fire them guilt-free see I know some

of you are such nice people that you keep such people for the rest of your life and feed them because you're thinking so if you've done your input and there's no reciprocation they're not made for you you know sometimes feeding a incapable person is actually doing Injustice to that person you're making them used to free lunches in life okay then you have the second type the second type is low capability again they're lower on the capability graph but they're higher on the commitment graph this is the person you leave your blank check with okay so

I call this person a b commitment person then you have a third type this is high on capability gets the job done low on commitment doesn't listen to you doesn't follow instructions doesn't come to office on time doesn't fill in reports doesn't talk to colleagues with respect and to get work done from him it's like having a useless son-in-law tyes right so this is your be but capable results person now I'll tell you the Dilemma the The Dilemma is he is my need He's My Romance right this is the challenge typically 70% of your team

falls into this category 70% of your team some commitment come some capability and I'll tell you also the ratio changes based on your personality which means what if you are a soft loving this company is my family majority of your team is this if you are a okay then majority of your team is this like attracts like now your personality breeds your kind of people simple as that now you have 20% High capability High commitment cuz these are your superheroes these are your a players now I'll tell you what to do with each category this

one firstly acknowledge them Express gratitude a okay and I'll tell you why that is so important there was a study that I did amongst my clients okay where I asked them I picked like I have about 3,000 plus msmes one to1 coaching lines I picked about 200 300 of them and I asked them did you have a players who left who left in the last one year I said yeah reached out to them did a little survey why did you leave you were performing well you were given responsibility number one reason number one reason till

the day I put my papers down I was not appreciated and told I'm good and by the time I had made my decision then the boss was like so number one reason was lack of acknowledgement lack of recognition Okay these people acknowledge second these people Elevate make them leaders make them leaders and Mentor them on how to lead because I'll tell you what happens these guys when they become leaders know there's a very beautiful phase of new leaders I'm sure you would have experienced it how many of you have ever promoted a person as a

manager and expected them to manage people but instead of managing people they're doing now everybody's work on that team by themselves they are I'll repeat that how many of you have experienced this you promoted someone as a manager but instead of managing people and getting the work done they're doing the work of everybody they are supposed to manage and when you tell them why are you doing the work okay they have not changed the image in their own mind and heart leader so you'll have to elevate them as leaders and also Mentor them on how

to lead because nobody's born with that capability so this is what you do with your a players acknowledge elev clear now what do you do with your be be capable this is the Chun kind of people these are the kind of people who every day you wake up and say right but before you walk into that meeting with that person you have to manage your emotion saying right now this guy this person what do you do number one you give credit where it's due give credit you're doing well your results are good and then after

you give credit you give a challenge what do I mean by give a challenge see the guy who's capable and is not committed has an ego agree how do you how do you develop a guy who has an ego you don't develop a guy who has an ego by saying surrender to my mentoring he has an ego you develop a guy who has an ego by challenging him saying he okay listen your results are great but you know what there's only one thing that's stopping me from pushing you to the next level your commitment level

you are not making reports how can I give you a team how will you get reports done from the team if you are not giving reports you're not coming on time how can I give you a team how can I Elevate you in your career you are your biggest enemy right now you challenge them with a next level challenge can you do this if you can I here with you you will see from ran he'll turn into shiram full compliance that's the only way to develop these people because you're giving them credit where is you

you know what is the approach most of us use even though they are capable and producing the result in our head we are like if I appreciate him now or he's already a problem if I appreciate him he will sit and dance on my head but I'll tell you if you don't give them credit then they have facts that they are producing results and you are trying to go and poke a hole in their ego challeng right you do that this if you try to try to break his ego it becomes a battle it's a

battle you give credit and you challenge that I'll give you a simple analogy this is what donon did when he took over as Captain how many of you remember when donon took over as Captain the Indian team was in shambles like they' lost the 2007 World Cup lost to Bangladesh lost to Sri Lanka didn't even qualify for the quarterfinals they came back to India Greg Chapel was fired ganguli was evicted from captaincy before the World Cup Rahul draid came back and said mu Captain said Captain re announ so the board was like and the team's

morale was so low and broken because you saw protests across the street all of that happening what kind of a team we have the board actually didn't care too much they said problem we can destroy and it won't hurt us if you understand the trajectory of Indian cricket yuvraj was considered the future Star of India more than donon when both of them were contemporary players but yuj was not given the captaincy because the boat didn't want to risk a star's career they said it's a screwed up team we need let them go one more level

down they made donon the captain he came from Ranchi Ranchi didn't have a stadium when he was the captain you know what's the first thing he did he had a team of this capable people not committed SE used to not go for practicein used to say practice right he had this team you know what he did the first thing he did was this he went to every single senior player and and said without you I can't do it I need you on my side sounds weak only a person who's strong can ask for help a

weak person tries to show they are strong he got them on their side said it's a challenge I need your support to rebuild this team again from there he earned the respect and build a team of a players he's a classic leader right now with these give credit and challenge this I told you teach they don't learn fire with this again give credit for commitment tell them how much you trust them but at the same time tell them that they have to contribute and for them to contribute they have to become more capable now you

provide the support for training mentoring coaching whatever to make them capable now I'll tell you here's what you'll realize when you start providing the support for making them capable this is where you'll realize who are truly committed and who are conveniently committed you know what is convenient commitment but the day you start challenging them and you're supporting them you're saying I'm teaching you I'm mentoring you I'm training you I'm doing this for you reciprocate learn now if they start showing we can't learn I can't change then is that person truly committed no no then what

do you do with that guy ik salami fire and I'll tell you this will sh this shakes up a lot of teams especially established businesses because established businesses have one superhero business owner they proudly right so I want you to understand they will participate in your ganpati Puja they'll do flower or in Diwali that's not their job role in the office but they'll do that for you but please start realizing if you have to move people and I'll tell you one other big blunder a lot of businesses do they make these people managers and then

they hire younger people who actually are more capable below below this guy and that guy is like your manager damager right now are they willing to get their egos challenged by someone who actually has technical capability no they are not then they'll come and tell you sir or S sir not like us they'll come and feed your yours nowadays no commitment sir I'm telling you please please dissect your teams all I'm saying is this objectivity is important objectivity comes when there's Clarity in your intent I'm not asking you to do a use and throw philosophy

with anyone I'm asking you to be fair I'm asking you to be giving supporting but know where to draw the line and treat people differently my mentor asked me this in my very early stages as an entrepreneur he said Raji fill in the blanks fairness is treating people Dash and I said fairness is treating people equally you said wrong fairness is treating people differently if I treat all these four equally I am unfair I need to treat each one based on what they deserve