Perfect Practice for Telephone English Conversations

[Music] requesting a redelivery for a package listen and practice hello thank you for calling Speedy Delivery Services my name is Tom how can I assist you today hello I missed a delivery and need to request a redelivery for my package can you help me with that of course could you please provide me with your tracking number sure the tracking number is 987654321 thank you I see your package here what day in time would you like to schedule the redelivery I'd like to have it redelivered tomorrow in the afternoon we can schedule the redelivery between 1:00

p.m. and 5:00 p.m. does that time frame work for you yes that works perfectly great I've scheduled your redelivery for tomorrow between 1:00 p.m. and 5:00 p.m. you will receive a confirmation email shortly is there anything else I can assist you with today no that's all for now thank you for your help you're welcome if you have any other questions or need to make further changes feel free to call us back have a great day thank you you too returning an item from online shopping listen and practice hello thank you for calling Sunbeam shopping my

name is John how can I assist you today hello I'd like to return an item I purchased online can you help me with the return process of course I'd be happy to help could you please provide me with your order number sure the order number is 7 8912 thank you I see your order here which item would you like to return and what is the reason for the return I'd like to return the blue sweater it's too small for me understood I'll process the return for the blue sweater would you like a refund or an

exchange for a different size I'd prefer a refund please no problem I'll initiate the refund process you should receive a confirmation email shortly could you please let me know if the item is in used and its original packaging yes the item is unused and still in its original packaging great I'll send you a prepaid return label via email you can print it out and attach it to the package is there anything else you need help with today no that's all for now thank you for your help you're welcome once we receive the item we'll process

your refund if you have any other questions feel free to call us back have a great day thank you you too booking an online fitness class listen and practice hello thank you for calling Flex Fitness my name is Enrique how can I help you today hi Enrique I'd like to book an online fitness class I'd be happy to assist which class are you interested in I'm interested in the virtual yoga class great choice we have virtual yoga classes available on Monday Wednesday and Friday at 6:00 p.m. which day would you prefer I'd like to book

the Wednesday class perfect can I have your membership ID to complete the booking sure it's 9 8765 thank you I've booked you for the virtual yoga class on Wednesday at 6:00 p.m. you'll receive an email with the zoom link is there anything else I can assist you with no that's all thank you you're welcome enjoy your class have a great day thanks you too booking a smartphone repair appointment listen and practice hello thank you for calling Fixit mobile repair my name is Mike how can I assist you today hello I need to book an appointment

to repair my smartphone can you help me with that of course of course I'd be happy to help could you please provide me with the make and model of your smartphone sure it's an iPhone 12 thank you what seems to be the issue with your iPhone 12 the screen is cracked and the touch functionality is not working properly understood we can definitely help with that our standard screen repair for the iPhone 12 costs $150 would you like to schedule an appointment for the repair yes I'd like to schedule an appointment when is the earliest available

slot we have availability tomorrow afternoon at 2: p.m. or the day after in the morning at 10:00 a.m. which time works best for you tomorrow at 2: p.m. works for me great I've scheduled your appointment for tomorrow at 2: p.m. you'll receive a confirmation email shortly is there anything else I can help you with today no that's all thank you for your help you're welcome if you have any other questions or need to reschedule feel free to call us back have a great day thank you you too ordering food delivery listen and practice hello thank

you for calling Gourmet eats delivery my name is Tom how can I assist you today hello I'd like to place an order for food delivery can you help me with that of course I'd be happy to help could you please provide me with your address sure my address is 456 Elm Street apartment 3A thank you what would you like to order today I'd like to order a large pepperoni pizza a Caesar salad and a bottle of water great choice would you like any additional toppings or sides with your order no that's all for now all

right your total comes to 2 $5 would you like to pay with cash or card I'll pay with my card perfect could you please provide your card details for the payment yes my card number is 1234567891 23456 expiring May 25th with the CVV 123 thank you your order has been placed the delivery should arrive in about 45 minutes is there anything else I can assist you with today no that's all thank you for your help you're welcome if you have any other questions or need to make changes to your order feel free to call us

back have a great day thank you you too placing a takeout order from a cafe listen and practice good morning thank you for calling Bluebell Cafe how can I assist you today hi I'd like to place a takeout order of course what would you like to order I'd like a turkey club sandwich and a medium iced coffee great choice would you like any sides or extras with your order yes can I add a side of chips and a chocolate chip cookie absolutely so that's a turkey club sandwich a medium iced coffee a side of chips

and a chocolate chip cookie is that correct yes that's correct perfect can I have your name for the order sure it's Sarah thanks Sarah your total comes to $15.50 when will you be picking up your order I'll be there in about 20 minutes got it we'll have your order ready for you in 20 minutes is there anything else I can assist you with no that's all thank you you're welcome see you soon thanks bye scheduling a remote work meeting listen and practice hello this is Emily from the HR department how can I assist you today

hi Emily I need to schedule a remote work meeting with our team can you help me set that up sure I'd be happy to help what date and time are you looking to schedule the meeting for I'd like to have the meeting next Wednesday at 10:00 a.m. let me check the calendar next Wednesday at 10: a.m. works which platform would you like to use for the meeting Zoom would be best great I'll schedule the meeting on zoom and send out the invites do you have any specific agenda items or materials you want included in the

invite yes please include the quarterly performance report and the new project proposals we'll do anything else you'd like to add or any other preferences for the me meeting no that covers everything thank you for your help you're welcome I'll send out the zoom invites and include the agenda items you should receive the invite shortly is there anything else I can assist you with today no that's all thanks again my pleasure if you have any other questions or need further assistance feel free to reach out have a great day thank you you too finding the perfect

apartment listen and practice hello thank you for reaching out to City living realy my name is John I'll be helping you find the perfect apartment in New York could you please tell me a bit about what you're looking for hello yes I'm interested in renting an apartment in New York City I'm looking for a one-bedroom apartment in Manhattan preferably in the Midtown area great Manhattan is a fantastic choice one-bedroom apartments in Midtown can offer convenience and access to a vibrant City Life do you have any specific preferences or requirements in terms of amenities or budget

I'm looking for something with modern amenities like a gym and laundry facilities in the building as for Budget I'm hoping to stay within the range of $2,500 to $3,000 per month understood I'll start searching for apartments that meet your criteria and provide you with a list of available options in the meantime would you like to schedule a viewing for any particular Properties or discuss any other preferences you may have yes I'm interested in scheduling viewings for this weekend if possible also I prefer apartments with plenty of natural light and a petfriendly policy since I have

a small dog noted I'll prioritize properties with ample natural and pet friendly policies in our search I'll get back to you shortly with a list of available apartments and viewing options for this weekend is there anything else you'd like to add or any questions you have for me that sounds perfect thank you just let me know when you have the list ready and I'll be looking forward to the viewings Absolutely I'll be in touch soon if you have any questions or need further assistance in the meantime feel free to reach out thank you for choosing

City living realy and have a great day thank you you too inquiring about internet services listen and practice hello thank you for calling starnet internet services my name is John how can I assist you today hello I'm looking to set up a new internet service at my home and wanted to know about the available plans I'd be happy to help with that can you please provide me with your address so I can check the available services in your area sure my address is 123 Maple Street Apartment 4B thank you based on your location we offer

a few different plans our most popular plan is the unlimited 100 which provides 100 megabits per second download speeds for $50 per month we also have a higher speed plan the unlimited 200 with 200 megabits per second second for $75 per month that sounds good I think the unlimited 100 plan might work for me what is the installation process like the installation is quite simple we can schedule a technician to come to your home and set up everything for you the installation fee is $99 but we often have promotions that might wave this fee would

you like to check if there are any current promotions yes please that would be great all right right let me check that for you you're in luck we currently have a promotion that waves the installation fee for new customers would you like to proceed with scheduling the installation yes I'd like to schedule it as soon as possible what are the available dates we have availability this week on Thursday and Friday or next week on Monday which day works best for you Thursday would be perfect what time slots are available on Thursday we have morning slots

between 9:00 a.m. and 12:00 p.m. and afternoon slots between 1:00 p.m. and 400 p.m. which would you prefer I'll take the morning slot please great I've scheduled your installation for Thursday morning between 9:00 a.m. and 12: p.m. you will receive a confirmation email shortly is there anything else I can help you with today no that's all for now thank you for your help you're welcome if you have any other questions feel free to call us back have a great day thank you you too checking bank account information listen and practice hello thank you for calling

Global B my name is Sam how can I assist you today Hi Sam I'd like to check my account balance and recent transactions I'd be happy to help can you please provide me with your account number and some security information information sure my account number is 1 123456789 and my security code is 9876 thank you I've verified your information your current account balance is $2,350 would you like to hear the details of your recent transactions yes please your recent transactions include a $50 purchase at grocery mart a $100 withdrawal at the ATM and a $200

payment to your credit card is there anything else I can assist you with no that's all thank you for your help you're welcome if you have any other questions feel free to call us back have a great day thank you you too making a complaint to a call center listen and practice hello thank you for calling City Utilities my name is John how can I assist you today hi John I'd like to inquire about the different payment methods available for my utility bills I'd be happy to help we offer several payment options including online payments

automatic Bank drafts and payments by mail or phone that's good to know how do I set up automatic Bank drafts to set up automatic Bank drafts you can fill out the authorization form on our website or visit one of our customer service centers would you like me to email you the form yes please my email is Sarah example.com I've noted that you will receive the form shortly is there anything else I can assist you with today no that's all thank you for your help you're welcome if you have any further questions or need assistance feel

free to call us back have a great day thank you you too inquiring with a travel agent listen and practice good morning this is World Travelers Agency my name is Steve how can I assist you today hi Steve I'm planning a vacation and need some information about travel packages to Europe I'd be happy to help can you please tell me which countries you are interested in visiting and your travel dates I'm interested in visiting Italy and France and I'm planning to travel in September M excellent choices we have several travel packages that include tours of

Rome Florence Paris and nice would you prefer a guided tour or a more flexible itinerary I prefer a guided tour great our tday guided tour package includes accommodations some meals and transportation between cities the cost is $3,500 per person would you like more details on this package yes please the package includes visits to major attractions like the Coliseum Vatican City the Eiffel Tower and the LOF you'll have free time in the evenings to explore on your own the package also includes airport transfers and travel insurance that sounds perfect how do I book this package you

can book it online through our website or visit our office to complete the booking in person we require a 20% deposit to secure your spot great I'll book it online is there anything else I should know just make sure your passport is up to date and check if you need any visas for your trip is there anything else I can assist you with no that's all thank you for your help you're welcome have a wonderful trip thanks you too troubleshooting a Web Conference listen and practice hello this is James from my support how can I

assist you today hi James I'm having trouble with my Web Conference can you help me troubleshoot the issue of course I'd be happy to help can you please describe the problem you're experiencing sure I'm unable to join the Web Conference it keeps giving me an error message I understand which platform are you using for the Web Conference I'm using Zoom all right have you tried restarting your computer and rejoining the meeting yes I have but the issue persists okay can you please check if your Zoom application is up to date let me check it looks

like I need to update it please go ahead and update the application then try to join the meeting again I've updated zoom and tried to join but I'm still getting the same error let's try checking your internet connection is your internet connection stable my internet seems fine other websites are loading without any issues all right let's check your Zoom settings can you go to settings video and ensure your camera is selected and working yes my camera is selected and working can you also check under settings audio to make sure your microphone is selected and not

muted my microphone is selected and not muted it sounds like everything is set up correctly sometimes uninstalled Ing and reinstalling the zoom application can resolve these issues could you please try that sure I'll do that now I've reinstalled zoom and now I can join the meeting thank you for your help you're welcome if you encounter any other issues feel free to reach out have a great day thanks James you too cancelling a subscription service listen and practice hello thank you for calling stream plus my name is Ben how can I assist you today hi Ben

I'd like to cancel my subscription service I'm sorry to hear that you want to cancel could you please provide me with your account number or email address associated with the account sure my account number is 123456 thank you may I ask why you are canceling your subscription I'm not using the service as as much as I thought I would understood I'll process your cancellation request your subscription will remain active until the end of the current billing cycle is there anything else I can assist you with no that's all thank you for your help you're welcome

if you decide to rejoin in the future we'll be here have a great day thank you you too reporting an accident to the insurance company listen and practice hello thank you for calling Safeguard insurance my name is Mark how can I assist you today hi Mark I'd like to report a car accident I'm sorry to hear about the accident are you and everyone involved okay yes everyone is fine that's good to hear could you please provide me with your policy number sure my policy number is 7891 two thank you can you please describe the accident

and provide the date and location where it occurred the accident happened yesterday at 300 p.m. at the intersection of Main Street and Second Avenue another car rear ended mine I understand were there any Witnesses or police involvement yes the police were called and there were a couple of witnesses thank you for the information I'll need a copy of the police report and any witness statements we'll also arrange for an adjuster to assess the damage to your vehicle is there anything else you need assistance with no that's all for now thank you for your help you're

welcome we'll start processing your claim right away if you have any other questions please feel free to call us back have a great day thank you you too scheduling a regular dental checkup listen and practice hello thank you for calling Bright Smiles Dental this is showy how can I help you today hi showy I'd like to schedule a regular dental checkup sure I'd be happy to help can you please provide me with your name and date of birth my name is Sarah Johnson and my date of birth is March 5th 1990 thank you Sarah when

would you like to come in for your checkup I'd like to schedule it for next Tuesday in the morning next Tuesday Morning works we have an opening at 10:00 a.m. does that work for you yes 10 a.m. is perfect great I've scheduled your appointment for next Tuesday at 10:00 a.m. is there anything else I can assist you with today no that's all thank you you're welcome we'll see you next Tuesday at 10:00 a.m. have a great day thanks you too cancelling an online lesson listen and practice hello thank you for calling learn online my name

is John how can I assist you today hi John I'd like to cancel my upcoming online lesson I'm sorry to hear that could you please provide me with your account email and the date of the lesson you want to cancel sure my email is Sarah example.com and the lesson is scheduled for June 15th thank you I found your lesson is there a specific reason for the cancellation I Have a scheduling conflict understood I've cancelled your lesson for June 15th you will receive a confirmation email shortly is there anything else I can help you with no

that's all thank you for your help you're welcome if you need to reschedule or book a new lesson feel free to contact us have a great day thank you you too Consulting about purchasing home appliances listen and practice hello thank you for calling home Tech appliances my name is Daniel how can I assist you today hi Daniel I'm looking to purchase a new refrigerator and need some advice I'd be happy to help can you tell me a bit about what you're looking for in a refrigerator I'm looking for a refrigerator with a large freezer section

and energy efficient features great we have several models that might interest you do you have a specific budget in mind yes I'm hoping to stay under $1,500 understood we have a few energy efficient models within that price range would you like to come in for a demonstration or should I send you some information via email I'd prefer to receive some information via email first sure can you please provide me with your email address my email is Sarah example.com thank you I'll send you detailed information about our recommended models shortly is there anything else I can

assist you with today no that's all thank you you're welcome if you have any further questions feel free to call us back have a great day thanks you too booking an online gym class listen and practice hello thank you for calling tech support my name is Tom how can I assist you today hi Tom I'd like to make a complaint about the service I received recently I'm sorry to hear that could you please provide me with some details about the issue I had an issue with my internet connection and the technician who came out was

very rude and didn't fix the problem I apologize for the inconvenience can you please provide me with your account number or the service ticket number sure my account number is 987654321 thank you I'll file a complaint on your behalf and ensure that this is investigated would you like us to send another technician to fix the problem yes I'd appreciate that I've scheduled a new technician to come out tomorrow between 9:00 a.m. and 12:00 p.m. is that time okay for you yes that works for me again I apologize for the inconvenience we'll do our best to

resolve this issue is there anything else I can assist you with no that's all thank you for your help you're welcome if you have any further questions or issues please don't hesitate to call us back have a great day thanks you too inquiring about payment methods for utilities listen and practice good morning this is fitlife Jim my name is Alex how can I assist you today hi Alex I'd like to book an online yoga class I'd be happy to help can you please provide me with your membership ID sure it's 1 12 345 thank you

we have yoga classes available on Monday Wednesday and Friday at 700 a.m. which day would you prefer I'd like to book the Wednesday class great I've booked you for the Wednesday class at 7:00 a.m. you'll receive a zoom link via email do you need any assistance with setting up for the class no I'm familiar with how to join the zoom classes excellent is there anything else I can assist you with today no that's all thank you you're welcome enjoy your class and have a great day thanks you too requesting a pet sitter listen and practice

hi there this is Happy paw petsitting how can I help you today hello I need to arrange a pets sitter for my dog next weekend I'd be happy to assist can you please provide me with your name and the dates you need the service sure my name is Sarah and I need a sitter from Friday to Sunday thank you Sarah do you have any specific requirements or preferences for the sitter yes I'd prefer someone who can walk my dog twice a day and has experience with small breeds understood does your dog have any special needs

or medications no just the regular walks and feeding great I'll match you with one of our experienced sitters and send you their profile you'll receive the details within the next hour is there anything else I can assist you with no that's all thank you for your help you're welcome you'll receive the sitters details shortly have a great day thanks you too confirming participation in an online event listen and practice good afternoon this is digital events Incorporated how can I assist you today hello I'm calling to confirm my participation in the upcoming online conference I'd be

happy to help can you please provide me with your registration number or email address sure my email is Sarah example.com thank you I see your registration here your participation is confirmed for the conference on June 20th would you like any additional information about the event yes could you tell me about the schedule and how to join the sessions certainly the conference will start at 9:00 a.m. with a keynote speech followed by various sessions throughout the day you'll receive a detailed schedule and links to join each session via email tomorrow is there anything else you need

no that's all I needed thank you you're welcome we look forward to your participation if you have any further questions feel free to reach out have a great day thanks you too resetting a password for online banking listen and practice welcome to secure bank my name is Michael how can I assist you today hi Michael I need to reset my online banking password I'd be happy to help can you please provide me with your account number and some security information sure my account number is 987654321 and my security question answer is blue thank you I've

verified your information I'll send a password reset link to your registered email could you please confirm your email address yes it's Sarah example.com thank you Sarah the reset link has been sent please check your email and follow the instructions do you need help with anything else today no that's all thank you for your help you're welcome if you encounter any issues with the reset process feel free to call us back have a great day thanks you too confirming a shopping list with a spouse listen and practice hey there it's me do you have a moment

to go over the shopping list hello sure let's go through it great we need milk eggs bread and chicken is there anything else you want to add yes could you also get some apples and orange juice got it milk eggs bread chicken apples and orange juice do we need anything for dinner tonight yes can you pick up some pasta and tomato sauce sure thing is there anything else no that should be everything thanks for checking you're welcome I'll pick these up on my way home see you later thanks see you soon making an emergency call

to family listen and practice hi this is Dad what's wrong hi Dad it's me I need to tell you something urgent what happened are you okay I'm fine but there's been an accident I'm at the hospital oh no which hospital are you at I'll come right away I'm at City hospital I'm in the emergency room but I'm okay can you come of course I'm leaving right now do you need anything from home no just hurry please I'll be there as soon as I can hang in there honey have you contacted anyone else no you're the

first person I called can you let Dad know too yes I'll call him on my way do you know how long you'll be there they said they'll run some tests so I'm not sure yet all right I'll be there soon try to stay calm love you love you too see you soon Consulting a health care provider listen and practice good afternoon this is Dr Smith's office how can I help you today hi I need to speak with Dr Smith about some symptoms I've been experiencing I'm sorry to hear that can you please describe your symptoms

I've been having a persistent cough and slight fever for the past 3 days that sounds concerning have you had any contact with someone who has covid-19 or been traveling recently no I haven't been in contact with anyone or traveled understood have you taken any medication for the fever and cough I've been taking over-the-counter cold medicine but it doesn't seem to help much I see I would recommend scheduling a tah Health appointment with Dr Smith to discuss your symptoms in detail are you available this afternoon yes I am what time works for Dr Smith we have

an opening at 300 p.m. would that work for you yes 300 p.m. is perfect how do I join the teleah health appointment you will receive an email with a link to join the video call just click on the link at the schedule time is there anything else I can assist you with no that's all thank you for your help you're welcome take care and we'll see you at 300 p.m. thanks see you then contacting company it support listen and practice hello this is Mike from it support how can I assist you today hi Mike I'm

having trouble accessing my email account I'm sorry to hear that can you please provide me with your username and describe the issue my username is Sarah Jones and I keep getting an error message saying incorrect password even though I'm sure it's correct understood have you tried resetting your password using the forgot password link yes but I didn't receive the reset email let me check your account please hold on for a moment it looks like your account is locked due to multiple failed login attempts I'll unlock it for you thank you do I need to reset

my password after it's unlocked yes I recommend resetting your password to ensure your account is secure I'll send you the reset link now got it what should I do if I don't receive the reset email again if you don't receive the email check your spam folder if it's not there call us back and we can assist further is there anything else I can help you with no that's all for now thank you for your help you're welcome have a great day thanks you too booking a car rental listen and practice good morning this is Jack

from Quick rint Car Rental how can I assist you today hi Jack I'd like to book a car rental for next weekend I'd be happy to help can you please provide me with the dates and location for the pickup and drop off sure I need the car from Friday to Sunday and I'll be picking up and dropping off at the downtown location great what type of car are you looking to rent we have economy midsize and SUVs available I'm looking for a midsize car understood we have a midsize car available for those dates the total

cost will be $150 would you like to proceed with the booking yes that's fine what are the insurance options available we offer basic insurance for $15 $1 per day and full coverage for $25 per day which one would you prefer I'll go with the full coverage please all right with full coverage the total comes to $225 can I have your name and contact information to complete the booking my name is Sarah Jones and my phone number is 55512 34 thank you Sarah your booking is confirmed you will receive a confirmation email shortly is there anything

else I can assist you with no that's all thank you for your help you're welcome have a great day and enjoy your trip thanks you too contacting online customer support listen and practice hi this is Jason from online store support how can I assist you today hi Jason I have an issue with an order I placed I'm sorry to hear that can you please provide me with your order number sure it's 56789 thank you let me pull up your order details I see that your order includes a laptop and some accessories what seems to be

the issue the laptop arrived with a cracked screen I apologize for that we'll need to process a return for the damaged laptop would you like a replacement or a refund I'd like a replacement please understood I'll arrange for a replacement to be shipped to you and send you a prepaid return label for the damage laptop is that okay yes that works how long will it take for the replacement to arrive the replacement should arrive within 5 to 7 business days you'll receive an email with tracking information once it ships is there anything else I can

help you with no that's all thank you for your assistance you're welome welcome we apologize for the inconvenience have a great day thanks you too inquiring about Visa requirements for immigration listen and practice good morning this is the immigration office my name is John how can I assist you today hi John I need some information about the visa requirements for immigrating to Canada I'd be happy to help can you please tell me what type of Visa you interested in I'm looking into a permanent residency Visa understood to apply for permanent residency you will need to

meet certain criteria including having a job offer language proficiency and educational credentials have you already received a job offer in Canada yes I have a job offer from a company in Toronto that's great you'll need to provide proof of your job offer your educational credentials and take a lang anguage proficiency test Additionally you will need to pass a medical examination and a background check got it how do I start the application process you can start by creating an online account on our official immigration website and filling out the application form once you submit the form

you will be guided through the next steps thank you is there a fee for the application yes there is an application fee of $825 you will also need to pay for the medical examination and language test separately is there anything else I can assist you with no that's all for now thank you for your help you're welcome if you have any further questions feel free to call us back have a great day thanks you too Consulting a university about study abroad programs listen and practice hello thank thank you for calling Global University my name is

Brian how can I assist you today hi Brian I'm interested in learning more about your study abroad programs I'd be happy to help can you please tell me which program you're interested in and which country you would like to study in I'm interested in the business management program and I'm considering studying in the UK great choice our business management program in the UK is very popular it includes courses is at our partner University in London the program typically lasts one semester are you currently enrolled at Global University yes I am I'm a sophomore majoring in

Business Administration excellent to apply for the study abroad program you will need to have a minimum GPA of 3.0 and provide two letters of recommendation from your professors have you already spoken to your academic adviser not yet should I do that first yes I recommend meeting with your academic adviser to ensure that the credits you earn abroad will transfer back to your degree program here they can also help you with the application process thank you what are the application deadlines for the study abroad program the application deadline for the fall semester is April 15th and

for the spring semester it is October 15th is there anything else I can assist you with no that's all for now thank you for the information you're welcome if you have any other questions feel free to reach out have a great day thanks you too inquiring about language courses for immigrants listen and practice good afternoon this is language learning center my name is Tom how can I assist you today hi Tom I'm interested in enrolling in language courses for immigrants I'm I'd be happy to help can you please tell me which language you are looking

to learn I'm looking to learn English great we offer several English language courses for immigrants ranging from beginner to Advanced levels have you taken any English classes before no I'm a complete beginner no problem we have a beginner course that starts next month it includes classes twice a week in the evenings would that schedule work for you yes that works for me what is the cost of the course the beginner course costs $300 for a 12we session this includes all materials and access to our online resources would you like to enroll yes I'd like to

enroll what do I need to do to register you can register online through our website or visit our office to fill out the registration form you'll need to provide a copy of your ID and proof of residency is there anything else I can assist you with no oh that's all thank you for your help you're welcome we look forward to having you in our class have a great day thanks you too requesting information about housing for international students listen and practice hello this is the housing office at Central University my name is John how can

I assist you today hi John I'm an international student and I need information about housing options I'd be happy to help are you looking for oncampus or off-campus housing I'm interested in oncampus housing great we have several oncampus housing options for international students including dormitories and apartments have you already been accepted to Central University yes I have I'll be starting in the fall semester congratulations for on campus housing you can apply through our online portal we offer single and shared rooms the cost varies depending on the type of accomodation you choose do you have a

preference I'd prefer a single room if available single rooms are available but in high demand so I recommend applying as soon as possible the cost for a single room is $800 per month including utilities and internet thank you what is the application deadline for housing the application deadline for the fall semester is June 30th is there anything else I can assist you with no that's all for now thank you for the information you're welcome if you have any further questions feel free to contact us have a great day thanks you too setting up a video

chat with a friend listen and practice hey it's Alex how how's it going hi Alex I'm good thanks how about you doing well thanks I was wondering if you're free to set up a video chat sometime this week sure I'd love to catch up when are you available I'm free Thursday evening does that work for you Thursday evening works for me what time were you thinking how about 7 p.m. 7 p.m. sounds perfect which platform do you want to use for the video chat let's use Skype does that work for you yes Skype is great

great I'll set up the call and send you an invite is there anything specific you want to talk about not really just catching up and seeing how things are going sounds good to me I'll send the invite soon looking forward to it me too thanks Alex talk to you on Thursday you're welcome see you on Thursday at 700 p.m. bye inquiring about health insurance for international students listen and practice good morning this is the health insurance office my name is David how can I assist you today hi David I'm an international student and I need

information about health insurance options I'd be happy to help are you currently enrolled at a university in the United States yes I'm enrolled at State University and I'll be starting my studies next month great state university offers a comprehensive health insurance plan for international students it covers medical dental and vision care have you already received information about this plan no I haven't received any information yet no problem you can find detailed information about the health insurance plan on the University's website the cost is 500 $ per semester and it provides coverage for a wide range

of medical services that sounds good how do I enroll in the health insurance plan you can enroll online through the University student portal the deadline to enroll for the fall semester is August 15th do you need any assistance with the enrollment process no I think I can manage is there anything else I should be aware of just make sure to keep your health insurance card with you at all times and familiarize yourself with the nearest health care providers covered by the plan is there anything else I can assist you with no that's all thank you

for your help you're welcome if you have any other questions feel free to reach out have a great day thanks you too checking class schedules for extracurricular activities listen and practice hello this is link High School how can I assist you today hi I'm calling to check the class schedules for extracurricular activities I'd be happy to help which extracurricular activities are you interested in my son is interested in joining the robotics club and the soccer team great choices the robotics Club meets on Tuesdays and Thursdays from 3:30 p.m. to 5:00 p.m. the soccer team practices

are on Mondays Wednesdays and Fridays from 40000 p.m. to 6:00 p.m. that sounds good are there any fees associated with these activities yes the robotics Club has a materials fee of $50 per semester and the soccer team has a participation fee of $75 per season thank you how do we sign up for these activities you can sign up online through the school's Parent Portal or visit the school office to fill out the registration forms the deadline for registration is the end of next week great we'll sign up online is there anything else we need to

know just make sure your son has the necessary equipment for soccer and for robotics all materials will be provided is there anything else I can assist you with no that's all thank you for your help you're welcome have a great day thanks you too contacting online game support listen and practice hi this is Max from gamers support how can I help you today hi Max I'm having trouble with my online game account I can't log in I'm sorry to hear that can you please provide me with your username and the email associated with your account

my username is game master123 and my email is Sarah example.com thank you let me check your account it looks like your account has been temporarily locked due to suspicious activity I'll need to verify some information to unlock it can you please confirm your date of birth and the answer to your security question my date of birth is March 5th 1990 and the answer to my security question is blue thank you your account is now unlocked please reset your password using the link I've sent to your email is there anything else I can assist you with

yes I purchased some ingame items yesterday but they haven't appeared in my inventory I apologize for that let me check your purchase history I see the transaction I'll add the items to your inventory now you should see them the next time you log in thank you is there anything else I should do no you should be all set if you experience any other issues feel free to contact us again is there anything else I can help you with today no that's all thank you for your assistance you're welcome have a great day thanks you too

asking a neighbor for a favor listen and practice hi it's John from next door how can I help you hi John it's Sarah I was wondering if you could do me a favor sure what do you need I'm going out of town this weekend and I was hoping you could water my plants while I'm away no problem I can do that how often do they need to be watered just once a day preferably in the morning got it do you have any Specific Instructions or special plants that need extra care not really just the usual

watering the watering can is on the porch and you can access the garden through the side gate okay I'll take care of it when will you be back I'll be back on Sunday evening all right if anything comes up I'll give you a call is there anything else you need no that's all thank you so much for your help you're you're welcome have a great trip thanks John I appreciate it planning a lunch with a friend listen and practice hey it's Alex how are you hi Alex I'm good how about you I'm doing well thanks

I was wondering if you're free to grab lunch this weekend sure I'd love to what day were you thinking how about Saturday Saturday Saturday works for me where do you want to go I've been craving Italian food how about that new Italian place downtown that sounds great what time should we meet how about 12:30 p.m. perfect should we make a reservation yes I'll call and make a reservation for us is there anything specific you want to try I'm really looking forward to their pasta dishes same here I'll make sure to mention that when I call

anything else we need plan no that should cover it looking forward to it me too see you on Saturday at 12:30 thanks Alex see you then checking Public Transportation schedules listen and practice hello this is Metro Transit Information how can I assist you today hi I'd like to check the schedule for the next bus to downtown sure can you please tell me which bus route you're inquiring about I'm looking for route five thank you let me check the next route five bus to downtown will arrive at your nearest stop at 11:15 a.m. great how often

does this bus run route five buses run every 15 minutes during weekdays would you like to know the schedule for any specific time yes could you tell me the last bus time in the evening the last route 5 bus to downtown departs at 10:45 p.m. is there anything else I can assist you with no that's all thank you for your help you're welcome have a great day and safe travels thanks you too reporting a child's absence to school listen and practice good morning this is Lincoln Elementary School how can I assist you today hi I'm

calling to report that my child John Smith will be absent today I'm sorry to hear that can you please provide me with Jon's grade in teacher's name John is in third grade and his teacher is Mrs Anderson thank you can you please tell me the reason for Jon's absence he has a fever and needs to rest at home understood we hope he feels better soon is there anything else we should know or anything we can do for you no that's all thank you for understanding you're welcome we'll inform Mrs Anderson have a great day thanks

you two confirming a tutor's appointment listen and practice hi this is Tom from excellent tutors how can I assist you today hi Tom I'm calling to confirm my daughter's tutoring appointment for tomorrow sure can you please provide me with your daughter's name her name is Emily Johnson thank you Emily's appointment is scheduled for tomorrow at 4 p.m. with Mr Thompson does that time still work for you yes that works perfectly great is there anything specific Emily needs help with during this session yes she needs help with her math homework I'll make a note of that

is there anything else I can assist you with no that's all thank you you're welcome have a great day and we'll see Emily tomorrow at 400 p.m. thanks you too updating a relative about recent events listen and practice hi it's Uncle Sam how have you been hi Uncle Sam I've been good how about you I've been well thank you what's new with you a lot actually I recently got a promotion out work that's fantastic news congratulations what does your new position entail thank you I'm now a project manager so I'll be overseeing multiple projects and

coordinating with different teams it's a big responsibility but I'm excited that sounds like a great opportunity have you started in your new role yet yes I started last week it's been a bit overwhelming but I'm getting the hang of it I'm sure you'll do great anything else exciting happening Yes actually Mark and I are planning a trip to Europe next month we've been saving up for it for a while how wonderful which countries are you planning to visit we're planning to visit France Italy and Spain we'll start in Paris then head to Rome and finish

in Barcelona that sounds like an amazing trip how long will you be gone we'll be there for 3 weeks we're really looking forward to it I'm sure you'll have a fantastic time make sure to take lots of pictures and share them with us definitely and how about you and Susan anything new on your end well we just finished renovating the kitchen it looks brand new and I'm so happy with it that's great I'd love to see it sometime you're always welcome to visit let me know when you're free and we'll arrange a time we'll do

thanks Aunt Susan it's always nice catching up with you same here dear take care and enjoy your trip thanks I will bye contacting a home renovation service listen and practice good afternoon this is Home Makeover Renovations my name is Tom how can I assist you today hi Tom I'm interested in getting some Renovations done on my house can you help me with that of course what kind of Renovations are you looking to have done I'm looking to remodel my kitchen and bathroom great can you provide me with some details about what you're envisioning for these

spaces for the kitchen I'd like new cabinets countertops and flooring in the bathroom I'm looking to replace the shower install new tiles and update the fixtures understood do you have a specific style or theme in mind for these Renovations yes I'd like a modern look with Sleek lines and a neutral color palette that sounds wonderful have you thought about your budget for these projects yes I'm hoping to keep the kitchen renovations under $115,000 and the bathroom under $10,000 that's a good starting point I suggest we schedule a consultation where one of our designers can come

to your home assess the spaces and provide you with a detailed estimate does that work for you yes that sounds perfect when would be a good time for the consultation we have openings this week on Thursday and Friday which day works best for you Thursday works for me how about in the afternoon we can schedule it for Thursday at 2: p.m. does that time suit you yes 2: p.m. is perfect great I've booked your consultation for for Thursday at 2:00 p.m. our designer will visit your home to discuss your ideas and take measurements is there

anything else I can assist you with today no that's all for now thank you Tom you're welcome we look forward to helping you with your Renovations have a great day thanks you too bye inquiring about moving preparations for a new house listen and practice hi this is moving experts my name is Jack how can I assist you today hi Jack I'm planning a move to a new house and need some information on how to prepare I'd be happy to help when is your move scheduled we're planning to move on the 25th of next month great

have you already started packing or do you need assistance with that as well we've started packing some items but we could use help with the larger items and fragile pieces understood we offer a full packing service which includes packing supplies or we can assist with specific items you need help with which option would you prefer I think we'll need help with the larger items and fraile pieces perfect we'll send a team to assist with those items I recommend labeling all your boxes by room and creating an inventory list to keep track of everything have you

arranged for the utilities to be transferred to your new house yes we've already taken care of the utilities what about transporting our appliances our team can handle the transportation of appliances we'll ensure they're properly disconnected and reconnected at your new home is there anything specific you'd like us to pay extra attention to yes we have an antique cabinet that's very delicate we'll make sure to handle that with extra care I'll make a note for the team anything else you need assistance with what about disassembling and reassembling Furniture we offer that service as well our team

will disassemble your furniture transport it safely and reassemble it at your new home that sounds great what time will the team arrive on moving day we'll schedule the team to arrive at 8:00 a.m. on the 25th they'll start with packing the fragile items and larger pieces is that time convenient for you yes that's perfect excellent I've scheduled your move and made notes of your special requests is there anything else I can assist you with today no that's all thank you so much Lisa you're welcome we look forward to assisting you with your move have a

great day thanks you too bye providing feedback to customer support listen and practice hello thank you for calling ABC electronics customer support my name is John how can I help you today hi John I'd like to provide some feedback about a recent purchase I made we'd love to hear your feedback can you please provide me with your order number sure it's 1 2 3 456 thank you what product did you purchase and what feedback would you like to share I purchased a new laptop and while I'm happy with the performance I found the setup process

to be quite complicated I'm sorry to hear that could you please elaborate on what aspects of the setup were challenging the instructions were not very clear and I had trouble connecting to my Wi-Fi it took me a while to figure out how to install some necessary drivers as well thank you for sharing that I'll make sure to pass your feedback to our product development team was there anything specific that could have improved your experience in including a stepbystep video tutorial or more detailed instructions would have been very helpful that's a great suggestion we always strive

to improve our products and user experience so your feedback is valuable to us was there anything else you wanted to mention yes the customer service representative I spoke with when I called for help was very patient and helpful I'd like to commend her for her assistance I'm glad to hear that our representative was able ble to assist you I'll make sure to pass on your compliments is there anything else we can do for you today no that's all thank you for taking my feedback you're welcome we appreciate you taking the time to share your thoughts

if you need any further assistance please don't hesitate to reach out have a great day thanks you twoo bye registering with the local Embassy listen and practice good morning this is the United States Embassy my name is Brian how can I assist you today hi Brian I'm a new immigrant and I need to register with the embassy can you help me with that of course welcome to the United States can you please provide me with your full name and passport number sure my name is Sarah OED and my passport number is 123456789 thank you Sarah

to register you'll need to fill out a registration form and provide a copy of your passport and Visa you can do this online or visit our Embassy in person which would you prefer I'd like to do it online great I'll email you the link to the registration form make sure to fill it out completely and upload the required documents once your registration is processed you'll receive a confirmation email thank you is there anything else I need to do after registering it's a good idea to subscribe to our Embassy alerts to stay informed about any important

updates or events you can also register for our cular services which include assistance in case of emergencies that sounds helpful how do I subscribe to the alerts you can subscribe on our website I'll include the link in the email I send you is there anything else I can assist you with today no that's all thank you so much Maria you're welcome Sarah if you have any further questions feel free to contact us have a great day and welcome to the United States thanks you twoo bye inquiring about health insurance for foreign workers listen and practice

good afternoon this is global health insurance my name is John how can I assist you today hi John I'm a foreign worker and I need information about health insurance options I'd be happy to help can you please tell me what type of work visa you have and how long you plan to stay in the country I have an H 1B visa and I plan to stay for at least 3 years understood we offer several health insurance plans for foreign workers on H 1B visis our plans cover medical dental and vision care would you like information

on our basic plan or our compreh ensive plan I'd like to know more about the comprehensive plan our comprehensive plan includes full coverage for hospital visits prescription medications and routine checkups it also covers emergency care and specialist consultations the monthly premium for this plan is $250 that sounds like what I'm looking for how do I enroll in this plan you can enroll online through our website or visit one of our offices to complete the enrollment process you'll need to provide a copy of your visa and passport I'll enroll online is there anything else I should

know about the plan once you enroll you'll receive your insurance card and policy details in the mail make sure to carry your insurance card with you at all times is there anything else I can assist you with no that's all thank you for your help John you're welcome if you have any further questions feel free to contact us have a great day thanks you two bye booking a guided tour for foreign tourists listen and practice hello welcome to city tours my name is Bob how can I assist you today hi Bob I'm visiting from overseas

and I'd like to book a guided tour of the city I'd be happy to help we offer several guided tours including historical tours cultural tours and Food Tours which one are you interested in I'm interested in the historical tour excellent choice our historical tour covers all the major landmarks and historical sites in the city the tour lasts about 3 hours and includes a visit to the Old Town the main Cathedral and the City Museum that sounds perfect how much does the tour cost the cost is $50 per person and that includes all entrance fees and

a complimentary guide book book great I'd like to book the tour for tomorrow is it available yes we have availability for tomorrow the tour starts at 10:00 a.m. would you like me to reserve a spot for you yes please can I pay for the turn now absolutely I can take your payment over the phone can you please provide me with your credit card details sure my card number is 123456789 0123456 expiring May 25th with the CVV 123 thank you your payment is processed and your spot is reserved for the historical tour tomorrow at 10:00 a.m.

you'll receive a confirmation email shortly thank you Lisa where is the meeting point for the tour the tour group meets in front of the main entrance of the city museum the guide will be holding a sign with our logo got it is there anything anything specific I should bring with me just make sure to wear comfortable shoes and bring a bottle of water if you have any other questions feel free to contact us thank you for all the information Lisa I'm looking forward to the tour you're welcome enjoy your tour and have a wonderful time

in the city thanks bye scheduling a meeting with a colleague listen and practice hi this is Mike from the marketing department how can I help you hi Mike this is Mary from Finance I'd like to schedule a meeting to discuss the budget for the upcoming project sure Sarah when are you available to meet I'm available on Wednesday morning or Thursday afternoon what works for you Wednesday morning works for me how about 10 a.m. 10 a.m. sounds good where should we meet let's meet in the conference room on the third floor does that work for you

yes that works perfectly I'll bring the latest Financial reports great I'll prepare the marketing proposals and see you at 10:00 a.m. on Wednesday is there anything else you need no that's all for now thanks Karen you're welcome Sarah see you on Wednesday see you then bye contacting it support support for technical issues listen and practice it support this is Mike how can I assist you today hi Mike this is Mary from Finance I'm having trouble accessing my email account I'm sorry to hear that can you please describe the issue you're experiencing whenever I try to

log in I get an error message saying incorrect password even though I'm sure it's correct understood have you tried resetting your password using the forgot password link yes but I didn't receive the reset email let me check your account it looks like your account is locked due to multiple failed login attempts I'll unlock it for you now thank you do I need to reset my password again yes I recommend resetting your password to ensure your account is secure I'll send you the reset link again got it what should I do if I don't receive the

email this time if you don't receive the email check your spam folder if it's not there give us a call back and we'll assist further is there anything else I can help you with no that's all thank you for your help Mike you're welcome Sarah have a great day thanks you too bye confirming an appointment with a client listen and practice good afternoon this is John from ABC Consulting how can I help you hi John this is Sarah from XYZ Corporation I'm calling to confirm our appointment for Thursday hi Sarah yes I have our meeting

scheduled for Thursday at 2: p.m. does that still work for you yes 2 p.m. works for us we're looking forward to discussing the new project great do you have any specific topics or documents you'd like us to prepare for the meeting we'd like to go over the project timeline and budget if you could bring the latest proposal that would be helpful absolutely we'll have the proposal and timeline ready is there anything else you need from us before the meeting no that covers everything thank you John you're welcome Sarah we'll see you at 2: p.m. on

Thursday have a great day thanks you two bye requesting office supplies listen and practice good morning this is Bill from office supplies Incorporated how can I assist you today hi Bill this is Lisa from XYZ Corporation I need to place an order for some office supplies I'd be happy to help what supplies do you need to order we need three boxes of A4 paper two packs of blue pens and one one box of paper clips got it anything else you need yes we also need a set of whiteboard markers and an eraser understood I have

three boxes of A4 paper two packs of blue pin one box of paper clips and a set of whiteboard markers with an eraser is that correct yes that's correct can you also confirm the delivery time sure your order will be delivered by tomorrow afternoon is there anything else I can assist you with no that's all Thank you Lisa you're welcome Sarah have a great day thanks you too bye following up on a job application listen and practice human resources this is John how can I help you hi John this is Mary Johnson I recently applied

for the financial and IST position and I'm calling to follow up on my application hi Sarah thank you for following up can you please provide me with the date you submitted your application I submitted my application on June 10th thank you let me check our records yes I see your application here our hiring team is currently reviewing applications and scheduling interviews you should hear back from us within the next week great thank you is is there anything else I need to provide at this time no your application is complete if we need any further information

we'll contact you do you have any other questions no that's all for now thank you for the update Emily you're welcome Sarah have a great day thanks you too bye