Stanford Psychologist: Ask This 2-Part Question! It Will Transform Your Communication Skills!

What's one skill that people could use in the real world to help them transform their life? Validation. Very important if you want to get people to listen to you and to collaborate with you and to work with you. And there's a science to this. Dr. Caroline Fleck is a licensed clinical psychologist, executive coach to Fortune 500 leaders, author of validation, the new psychology of influence. Dr. Caroline Fleck. People can tell when you are listening and coming up with your rebuttal. You have to listen in such a way that projects curiosity. And we know how to

do that. If I'm sitting across from someone and you're talking to me, the game I'm playing in my head is figure out this kind of two-part riddle. What's your point? And how do I improve upon it? So validate their point first and then if you're trying to influence or persuade to seeing something differently, how do you move them in that direction? That's when I pivot to more like Welcome back everyone to the School of Greatness. Very excited about our guest. We have Dr. Caroline Fleck who is a licensed psychologist and adjunct clinical instructor at Stanford.

I'm so happy that you're here and welcome to the new set of the school of greatness. I am thrilled. This is the perfect conversation to talk about because you have a book called validation. how to how the skill set that revolutionized psychology will transform your relationships, increase your influence and change your life. And uh for me, I love these types of conversations and I love the research that you've done because it validates my entire life. It validates like the struggles that I've gone through and the almost defense mechanism I had to build up through surviving

in society by learning this skill without even knowing that I was doing this to fit in to belong to get attention to uh level up socially from middle school to high school to college to business. And as I was going through the the science and the research that you had in the book, I was just like, I'm so happy you're talking about this because I believe this is everything that I have used in a good way to support me in building my business and developing relationships for good, for making a difference in the world, for

making an influence on people in a positive way. Yes. And so I wanted to start by um asking you we we're going to do a couple parts to this, but the first part I want to talk about is really what have you learned as a as a practitioner? Um what is a psychological skill that you have learned from all the different clinical work with patients that can help individuals in the real world? all the work you've done, all the skills that you've taught, what's one skill that people could use in the real world to help

them transform their life? Validation. So I and validation is a is a set of skills really. So you learn as a clinician, you're trained in these skills to help you communicate acceptance, to help you help another person feel seen and heard. is very important if you want to get people to listen to you and to collaborate with you and to work with you. Okay. Um and there's a science to this like this is we've researched what is the most effective way h how can you signal acceptance and as therapists you're trained in this method. Um,

these specific skills were developed for a treatment called dialectical behavior therapy, DBT, which is a specific treatment for folks who have a condition known as borderline personality disorder. Okay? Often characterized by self harm and suicidal behavior. So, serious stuff. But here's the thing. I found myself um however old I was getting my PhD in psychology studying this very specific treatment and finally being introduced to these skills that I'm thinking why isn't this in grade school like why aren't the why aren't these skills taught in you know K through five why am I just hearing about

this now and like this is the path it took for me to get this information and I mean not only was it immediately apparent that these skills helped patients and improved you know were critical to doing therapy well is this you learning how to validate patient me learning how to validate patient because if you don't validate a patient they're not going to trust and believe you what you're saying they're going to feel unseen unheard like you don't understand them so I'm just going to keep living in this world of no one gets me even my

therapist doesn't understand me of course yeah So why would I trust and listen to what they're saying and take action on the tools that you're sharing with me? That's right. Interesting. It's even a little further than that. So prior to DBT, we had this real focus in psychology on change. Everything was a, you know, behaviorism, cognitive behaviorism, which focuses on changing your behavior, changing your thoughts. And that's great for folks who are change focused, believe in their capacity for change, and are willing to do what you suggest. Okay? If you've ever raised an adolescent or

just been in a relationship with somebody where you feel like nothing's working, you know that feeling of like there are times when that approach just doesn't work. And so for the longest time, we didn't have treatments that worked for folks who were what we called treatment resistant. Um, and the discovery, the fascinating insight was that if you want to help people make profound changes, you need to help them feel deeply accepted. Really, what if there's someone that you're that you don't understand because you don't think the way they think. They have completely opposite viewpoints or

they're extreme uh borderline bipolar or extreme personality disorder. They're suicidal and you can't you don't understand that. How can you validate someone that you don't understand? So the skills that we learn, you start out with just a couple that basically signal engagement, that help me engage and help me listen in a way that will foster understanding and empathy. Okay? But here's the thing. I don't have to validate the entirety of someone's experience. Okay? So, when I'm working with, say, a schizophrenic client, someone who literally is seeing and hearing things that are not there, and this

person is reacting to me as though I'm a threat, I'm trying to kill them or something, and I'm not. I don't agree with those thoughts. Not by any stretch of the imagination. That is not valid. However, the feeling of fear and the desire to protect themselves given what they're thinking makes sense. I can validate that. I can go a step further and say, would you feel more comfortable taping recording this conversation because I I understand that you don't trust me right now. And if I wasn't feeling trust towards the person who was talk I was

talking to, I might want some recording so I could go back to it. Ah, to make someone more safe feeling, right? I'm not saying I agree with your thoughts, but I see the validity in your feeling and I can attend to that. Does that make sense? So like that is critical because what we tend to focus on is behavior that we don't like, we don't agree with, and we fail to attend to the valid emotions behind it. What would you say then is the step-by-step process for making someone feel seen and validated. Okay. Um it

is it the model I use is called the validation ladder and it includes eight skills. Okay? And I won't go through them all, but essentially validation conveys mindfulness, understanding, and empathy in a way that makes the other person feel accepted. So at the bare minimum, if I don't understand or empathize with someone, all I can do is be mindful and engaged. And to be mindful, you need to project non-judgment. So it's not just listening, okay? Because people can tell when you are listening and coming up with your rebuttal and your counterargument or your judgments. So

you have to listen in such a way that projects curiosity and we know how to do that. All right. You use specific non-verbals and you play this little game in your head which is amazing and super effective. You want me to talk about it? Yeah. Kind of embarrassed. Okay. So little therapist trick. Uh, but it is it's how we attend. Uh, if I'm sitting across from someone and you're talking to me, the game I'm playing in my head is to solve or figure out this kind of two-part riddle. What's your point? And why do you

care about it? And how do I improve upon it? How could I crystallize um that argument better? I'm I'm giving you the benefit of the doubt that you're just thinking on your feet. You're throwing all this together. Um, so in my mind I'm thinking just how do I make this point better than you're making it now. It's kind of like when you're in a debate and you have to argue a position you don't necessarily agree with, right? Like um why you should smoke and you're just in the your job is just to kind of formulate

the best argument you can. That's essentially what you're doing. So you start asking questions to try and understand their position better and you're just tweaking it and tweaking it. If you watch great interviewers like late night hosts, um you'll see you you can see them playing a version of this game. They're trying to pull out the best interview they can. Doesn't necessarily mean that they agree with what the other person is saying or whatever. They're just trying to crystallize that message and that informs how they listen and then the questions they ask and without fail

there's a sense of genuine curiosity there because it's genuinely there. Yeah. But if there's someone that you're working with, sure, whether it's an elite executive or someone who's suicidal, um, and they're trying to make a point, in your mind, you're, you know, that's not what they need to be thinking about. It's actually hurting them or blocking them from creating what they want. Sure. How do you play the game of validating their point when you know it's hurting them or it's a false belief around something or it's not the truth that's going to support them and

setting them free emotionally, psychologically? How do you play that game? And then empower them to think a different way. Okay. So, as I'm playing that g, I'm just asking at this level. It's just kind of mindful awareness that I'm projecting here. And as I'm listening, I am hearing the emotion. I am starting to make connections in my head. I am looking for what is the kernel of truth in what this person is saying. Where is this coming from? What is the feeling behind this? What function does this behavior serve? With suicidality, it's often u relief

from pain. All right? If they had a way to relieve pain, they would take it. And this is the only option they see. Okay? I don't agree with that. But importantly, validation does not require agreement. I I'm a vegetarian, but I could validate why somebody would choose to eat meat. That doesn't mean I agree with them. I just see the validity in their argument, and I can focus on that instead of the part that I disagree with. And importantly, if I focus on that first, the conversation around perhaps changing their opinion is much more likely

to be successful. So validate their point first. Validate the valid. Yeah. And then if you're trying to influence or persuade to seeing something differently, how do you move them in that direction? That's when I pivot to more like behavioral stuff. Okay. So that would be, you know, we have all sorts of reinforcement uh shaping that we do to try and kind of nudge the person in the other direction. But the interesting thing is the person will just be more receptive to you. Uh you're curious, they absorb that curiosity. So one of the other mindfulness skills

we use here there's that attending one and then there's copying which sounds so weird but let me tell you if you are like up at night you can't sleep Google the research on mimicry or copying it is fascinating stuff like simply copying another person's body language okay does it get too weird if you're copying everything though it does like I scratch you scratch I switch my feet you switch your feet I shift you shift does it would so as soon as if we talking and I was starting to feel like this isn't going well. I

would in my head uh just say like copy. I'm not going to be too, you know, uh drilled in, but I just give like myself a message. Copy for you to copy me. For me to copy you. Uh I just tell myself copy and I slowly start to assume a similar position. Okay. Um and I'm intentionally doing that because I'm trying to um attune to you. M and this isn't me just being weird. Doing this activates mirror neurons. Uh wherein as a result of copying your expression and your body language, I will start to feel

I will start to taste some of what you are experiencing. All right, that is how mirror neurons function. We are designed to copy. Babies mimic the facial expressions of people of their parents and caregivers. When we're attracted to people or we want to impress them or we like them, we naturally copy them. Mhm. When we sense threat, we tend to close up. And interestingly, those are the moments often times conflict, right, where connection would serve you best. M it's just not what we're wired to do. Yeah. Cuz we're in the defense. That's right. We're guarding

protective. So copying is is it similar to mirroring or mimicking? Mirroring. Uh-huh. And mimicking. What is the science behind copying or mirroring that shows you how much more influential you can be in any relationship? Oh my gosh. So, trying to think of some of these really quirky studies. They they looked at, for instance, when waiters simply repeat back an order um compared to those who don't, they get a 25% higher tip on average, right? Um copying increases altruistic behavior towards the person who did the copying. It also overcomes implicit racism. So, they'll they have ways

of measuring kind of subtle forms of racism that you're not even aware of. They'll give you an assessment to measure that. And then they'll have you copy someone of the opposite race, copy their movements in a move in a video or something and then they'll measure it again. And that implicit racism has significantly decreased. Wow. Just by copying. Just by copying. Yeah. So this is what I'm saying about how you use these entry skills to cultivate more understanding and empathy. And that is how you move to higher levels of validation because my full-time job is

working with people who are saying, doing, and believing things that are distorted to the extent of being pathological. Can you give me an example of what someone might say? You don't have to say who or sure what it was exactly, but an example of a distorted belief. Well, Caroline, it's clear I I guess this is done. I guess we're not working together anymore. me saying, "I'm sorry. What happened? I emailed you yesterday. You didn't respond. Didn't respond to me. Oh, I'm so sorry. I I uh I had so many immediately I'm getting defensive, right? I

am so sorry. I had so many." You know that I I self harm. Wow. You don't care. You don't care. You think this is fun. You think this is fun. Just really kind of Wow. ramping it up. Taking it to a whole another level. It's like a different world in their mind, right? It is. And in my heart, I'm feeling responsible for what's going on here, for them harming themselves mentally, potentially physically. Wow. And then like I need to get this under control. So, it's that type of those types of situations. And if if these

skills work in those situations, their potential when the stakes are much lower and folks are much more rational is significantly higher when someone's more receptive. Exactly. You know, less aggressive or less like or just in the same world as you. Yeah. Mentally, emotionally. Yes. I mean that it's much easier. Interesting. But if someone's extremely combative or in a completely different world like that, how do you walk them off the edge? I mean, not physically, but how do you walk them off the edge, I guess, pull them back into a place of like getting back into

a reality, or is that not even possible for some people? There's a lot of different things that go into that. At this at that point, what I would start doing genuinely is actually to copy back. Okay, so let me get this right. I want to make sure I've got this. You emailed me yesterday. From your perspective, this should have been a signal to me that you were in crisis. Mhm. Okay. I Okay. And I need to be careful not to say that wasn't in your email. Just like So, so right now I got it. You're

feeling like I totally betrayed you. Like I'm intentionally trying to hurt you. Oh my gosh. Okay. I get I see. I see. I see. Oh, I am so sorry you feel that way. Oh my gosh. That is No, no, no. No. That is not what happened. Not from my Can I share my perspective? It's okay if you don't want me to cuz that could sound offensive. But I really I I I'm it hurts my heart that there was this miscommunication. But doesn't that feel like you have to walk on eggshells? Yeah, a little. I mean,

if that's the real world, maybe with a a patient who's personality disorder, but No, because I am seeing like that's their world. That's their perspective. I do see that. Right. I'm not saying anything I don't believe. Uhhuh. Now, here's the thing. It's acceptance and change, not acceptance or change. They are two sides of the same coin. So, I can validate and then once there's once I see that that has resonated, I switch gears. Okay? But let's look at this for a second. If you keep responding to people in this way when they miss a message

from you, I'm worried you're going to start burning people out because the other thing I felt just now was attacked and scared and not in a good way. All right. Is there anything we could have done, do you think, that could have brought down the intensity just a little bit so you could give me that message but not, you know, make me want to hide under the couch. Wow. So, so that's it. That's that combination. You see how I'm going from validation? Sure. To change. Interesting. Right. Okay. But you said attend attending was the first

step in the ladder, right? Yeah. And the second is copying, which is that mimicry that I do. And attending includes eye contact, proximity, gesturing, and nodding. That's right. So, it's a two-parter. It's that little game that you're playing in the head, and then it's non-verbals. All right. And what was the first thing to go out the window once uh we were in shutdown from lockdown from COVID? Proximity. Proximity. Eye contact. Yeah. Yeah. I mean, all of it, I guess. Gestures get really awkward. Everything. Yeah. Everything. And so it's hard to feel validated if you're not

in person. To feel seen. It's hard to feel connected, right? And I'm not saying that that explains all of the loneliness we experienced, but as a therapist, I can I can vouch for the fact that it was significantly harder. I had one hand tied behind my back because these skills that I've learned to rely on, I could not use. Um. Wow. And that is that's hard. Um, and that is something we sacrifice by being so uh online. And if you think there's nothing meaningful there, I I would challenge you to look at the research on

on kind of how folks who are online for hours and hours a day far in terms of mental health and relationships. Yeah, it's not good stuff. So attending is the first thing. Copying is the second thing. I also saw this quote that I loved in your book on page 81 that's it's by Henry David Thorough that says the greatest compliment that was ever paid to me was when someone asked me what I thought and attended to my answer it's the greatest compliment and I I believe that uh you know in a world of 8 billion

plus people the thing we want the most is validation the thing we want the most is to be acknowledged to be seen and to be accepted freely which is being validated of our existence Mhm. It's like you're alive. I see you. And then there's different levels of validation. It's like I see you that you're a human being, right? That I see that the suffering you're going through. Yes. I see the greatness or the goodness in you. I see the kind acts you're generating with the world. I see that you're a good friend. It's like I

see that you're a good employee. All these different things. Or at the top, I see myself in you. That is real power. What does that mean? When I look at you, it's like looking in the mirror. I I I see so much of my own experiences. I can relate so deeply to what you're describing that it's it's like we're one and the same, right? That's that the moments you have perhaps in self-disclosure, right? When someone says to another, "Hey man, I'm also an AA," right? Immediate. There's an understanding there. There's a there's a sameness, connection,

there's connection. And I would actually go a step further with with valid. You know how critical validation is. It sounds like controversial. I I see that. But I think it is more important than love. I think you cannot have true love in the absence of having been and having consistently been validated. Not being validated. Yeah. I mean, if you if you've been if there's not enough if there isn't validation in the relationship, it's hard to feel loved because if you don't feel accepted or seen, what does the person love? So, love is not enough. No,

you can love a facade, but that doesn't feel good. I can, you know, create all these stories about myself and, you know, filter this and filter that and get all sorts of likes and praise, which is a positive judgment. Praise says uh I like how you look or I like how you perform. Validation says I accept you independent of how you look or perform. Okay. In the absence of feeling seen, feeling accepted, it's hard to feel deeply loved. We don't I mean we haven't been vulnerable. We haven't shown ourselves or we have and the other

person has been like, "Whoa, that's weird." And we shut that down. Yeah. Right. And so they love the parts of us that we've shown or dressed up, but perhaps not the entirety of who we are. I'm curious if you have behaviors that are not verbal to validate someone, whether it be mimicking or copying. Is that a way to someone to be more attracted to you? Yeah. So the the research on on attraction uh is often with copying. So, we are more attracted to people who uh copy us, which is like just if you're going on

a a first date, always try to copy more. Always try to. Right. So, don't do the opposite of what they're doing. Right. Right. Right. Right. But like don't be, you know, again, I I as I said before, I give myself just this little cue. Copy. That's it. Because if I'm like really dialed in on it, it gets awkward. Too much. You're shifting when they're shifting constantly. Yeah. Yeah. That's right. That's right. But again, we're naturally wired to do this. And so if you just kind of remember it in a moment, that's sufficient. Yeah. I mean,

when you see someone smile, you tend to smile back. Yeah. You know, it's like it's just a quick mimic. You see someone walk at you, unless you're like guarded that day and you're like, "Don't look at me." But if you have an open, relaxed state of being. That's right. You're more willing to smile when someone smiles at you, a quick gesture. Right. That's right. That's right. It's We see it as almost a common courtesy. Yeah. But it is at a deeper level and when it's used more intentionally to kind of establish connection it can be

used in those ways. So after attending and then copying what would be the next level of validation. Yeah. The next level up is to say h is to show some degree of understanding right and usually this is like logical understanding cognitive understanding. I can see how you got there. Right? And there's a couple skills here. You can do the uh anyone in your shoes would feel that way, right? Like anyone in your shoes would be um probably anxious about this set coming together. That's interesting. Last minute. Yeah. Yeah. As opposed to saying I can understand

where you're coming from. You'd say anyone in your shoes. Is that what you can do anywhere in your shoes. A way more effective way to do it is like oh my god. Yes. I would be so anxious to like me too. uh this if you think about going to a doctor and them saying like um if you're like yeah I don't know I think I might I don't know if I should get a second opinion you should absolutely get a second opinion if it was my child that's what I would do right we're like yummy

that feels good right there's this sense of like okay I'm I I'm valid what I'm thinking is valid it's reasonable I'm not being dramatic I'm not being x y or z that's kind of what um what these understanding skills communicate. One of them happens to double as a Jedi mind trick. I've just got a word. What's that? Proposing. What's proposing? Proposing is when, you know, I was playing that little game in my head earlier where I'm trying to figure out like, you know, what are you what are you thinking? Why does this matter to you?

I don't answer. I don't I don't actually communicate any of that. This is all just in my head to keep me engaged. But if I come up with some stuff, I can throw it out there and see what sticks. I can propose something. you haven't said. All right. It's also known as like mind readading. Can you give me an example? How do we mind readad someone? Um, you know, a great example was actually an interview with um Oprah and um Megan Markle. Markle. Yeah. And Megan Markle is describing, you know, this this life of being

in front of the the paparazzi um and feeling like she couldn't be her true self. And then she's she's obviously kind of pained and shamed about having not stood up for herself. And um she looks at Oprah and she says, "I I I just I was silent throughout this experience. I just I was just silent." And then Oprah being Oprah says, "Were you silent or were you silenced?" Boom. Oprah effect. Right. That's proposing. That's articulating something the person hasn't said. And if you're really good, if you really nail it, perhaps you facilitate an insight that

they didn't even have. And you might be wrong, but if you're feeling it and you throw out, okay, what about this, this, or this, maybe your intuition picks up on one of them, and it's like, oh my god, you understand me. You're reading my mind. So, this is such a critical point. And I'm glad you dialed in on that because I can't emphasize enough these are skills. All right. And to develop any skill, you've got to strike out, right? Usually you if it's, you know, a skill for like a sport or something, you're getting coaching

on the side. As therapists, I'm getting a lot of coaching on the side and you're just taking that feedback in to sharpen those skills. But with this stuff, we tend to really internalize the feedback and get shut down or feel rejected or like, "Oh god, I'm just going to make things worse." And that is a mistake. You have to look at these things as skills that you develop. And you're right, you strike out, you get some feedback. Oprah strikes out all the freaking time. It's amazing. Like, go watch these and she's throw things out and

it's just like, "No, I wasn't scared. I was humiliated." You know, and she's like, "Humiliated?" She goes back down the ladder copying. Humiliated. Hm. What was humiliating about? Attending. She gets more information. She gets more. Then she tries again. Doesn't stick. She drops down that ladder. Start back with just being mindful and then tries again. Mhm. Yeah. You got attend. The mindfulness is about attending and copying. Right. It's like how can I be present with you is what I'm hearing you say. Yeah. Be curious. How can I focus on you rather than think about myself

for what I'm going through or what I want to say in this moment. That's right. Yeah. How do I not how do I be curious and continue to follow up with asking questions as opposed to acting like I'm smart and having the answers? Yeah. Yeah. So, that's the mindfulness part of this ladder. Attending and comping. Yeah. Um but when you propose something, it's like you're trying to understand them. You're trying to show that you understand. That's right. proposing, oh, when you were feeling this when you had your your, you know, your child, I'm assuming it

was a lot of anxiety, but also a lot of joy at one point. And maybe you can be like, no, it was a nightmare. Like the whole 24 hours was not joyful, and I thought the baby was going to come when I was going to have this connection, and I didn't. Yeah. Right. Some women say that. Yes. Another one was like, it was amazing in this spiritual moment and then brought him to my chest and ah, I felt one with my child. Yeah. Great example. Right. It's like showing a few different options, but you might

be wrong. Now, here's the thing though. In the perfect example, what most people do in that first scenario when they said, "Oh, you must have been so excited." And the person goes, "Actually, no. It I was I struggled with postpartum depression." They go, "Really? Oh, next topic. Yeah. And they don't they might kind they just don't ever try again to show understanding. They've like they're like, "Okay, I don't get it. I don't want to make things worse." And that is the biggest mistake. You've got to stay in the game. Just take it as feedback. Clearly,

you weren't paying close enough attention. So, go back to those two skills. Keep working them. And then go start again and ask questions again. Yeah. Yeah. Copying. Oh, tell me what was that like. Yeah. Yeah. And so, this is like, you know, I talk about each of these skills individually, but the real skill is being able to kind of like move between these things. Interesting. And know when to how to correct, course correct. So every day we are in relationship with others when we're around other people whether we know it or not we're either validating

or not validating someone right or at the worst uh we're invalidating them invalidating right right and I would say that the quality of our life is related to our ability to validate effectively it sounds like with the people in our life right friends family teams employees bosses whatever it is if we're not a depending and listening. If we're not able to contextualize or propose opportunities for people, um then we're probably not going to be enjoying our relationships that well. Yeah, that's right. We're going to be struggling. Yeah. And what is the next level from mindfulness

to understanding? What is the next level of validation that you talk about? So, at the top you've got these empathy skills and they communicate mindfulness, understanding, and empathy in one foul swoop. This is powerful stuff. It's also at like the top of this if you visualize a ladder. So, you can imagine when you fall down from a high position, it hurts. Yes. So, if you strike out with these, it can be a little ugly. All right. Um, and you know, there's they're not all super intense. Um, some of the most basic ones are just like

emoting, like expressing your genuine emotion. Okay. But I I'm trying to think of I almost need to like show you what it looks like. Give me an example. Yeah. Um there was a great example of John Stewart actually um talking to the talking to Congress on behalf of the um 911 first responders and he's advocating on their behalf. I remember that. And it's very I mean he's and he's John Stewart. incredibly articulate, very eloquent, passionate, but as he's talking, he starts getting choked up. Mhm. He just gets so mad and it's just such an injustice.

And like, holy cow, you can feel how much like he just so swiftly validated their outrage, their sorrow, the injustice of it simply through his emotion, right? He broke character from his like standard, you know, draw like that was not who showed up. It was a person who was deeply vulnerable and it was clear that he was deeply affected by their experience. And that's kind of what it can show. It doesn't have to be negative emotions. Like I'm a big one for jumping up and down and like high-fiving and hugging. Just like it's breaking character,

I think. Expressing yourself, emoting. Okay. What is disclose? What does that mean? Like self-disclosure. Okay. So that would be um for instance I struggled with depression for about a decade. Uh personally yeah yeah from when I was 15 through about 26. Uh it's one of the reasons I wanted to become a psychologist to understand your own suffering your own pain. I mean I'm kind of an jerk. Yeah. like I I wanted to see if I could treat depression on some level in part because so much of what I received felt damaging. In retrospect, I felt

invalidated by most of the mental health providers I saw. There was this and I can see it. I was high functioning. There was this disconnect between like you look fine. What's wrong? You know, and the fact that I'm saying like no, I'm really struggling really struggling here. Um, and so I felt dismissed. I felt I doubted if this was even real. A lot of the time there was this whole narrative of like, "What's wrong with me? I've got everything." Like, "Poor you." You know, it's just um, yeah, it was just swirling around uh, my head

big time. And fortunately, I got treatment and got better. And now when I work with clients and I've got someone who says, you know, like you you don't possibly you couldn't possibly understand. You're sitting here and you're like you're with your degrees behind the wall and you think you've got it all. And um I say, "Yeah, but I had ECT for depression." That's electric shock therapy. Well, okay. That's a big deal. I understand. suffering. I understand being at that level of pain where you would do anything to relieve it. And it kills me that this

person I care so much about is in this exact same situation. But I got through it and I won't quit. I I will do whatever I can to see how to get you through it. Okay? There is a connection there. There's, you know, you can feel that. Um, again, it's I see myself in you. I'm not better than you. We're in this together. That's what disclosure can do. What if you do disclose something where you're like, "Okay, I had a little something, but someone else is feeling like they have a much bigger something." So you're

like, "Okay, I see you're trying to relate to me, but your example of having a weekend of depression or whatever, I'm not you're making this up." Is not a decade of what I was I've been experiencing is not suicide. Is not harming myself, is not being medicated constantly. Right. What if it makes them angrier by you trying to disclose? Remember when I said the higher you go, the harder it hurts? Oh, right. Right. Right. So it's like you have to be sensitive in how you bring approach it. And maybe it's like, listen, I know this

isn't anything you're going through, but I've I've gone through my own periods of like not understanding or feeling pain or feeling sadness or depression. That's right. And it's probably nothing like what you're experiencing. Yes. But it was it felt overwhelming for me. Yes. Yes. So, it's approaching it in that delicate That's right. That's right. And I have all sorts of tips in in in the book around how to kind of repair if you think you've screwed up, how to avoid, you know, making some mistakes there. But the fact of the matter is, I can't emphasize

this enough. It's a skill. All right? And so if you want to get good at this, you practice it. You practice it. You know, I wasn't coming on podcast saying that I had had ECT and major depression. Like I I've figured out a way to communicate that in a way that feels effective to me and focused on the topic. Why wouldn't we disclose earlier in a conversation if someone's going through a challenging time? M why wouldn't we disclose and say by relating and mimicking or copying through disclosure why wait to go up the ladder to

disclose to the very last moment well you don't have to wait till the last moment so that's an important point with validation you want to go as high as you can authentically and effectively so if I get it right away I could go pretty you know I could go for it right uh yeah but if I don't have rapport with the person right and I don't know so I have I've I made that mistake actually once with a moing that I remember with a client um whose mother this mother had come to see me. Her

daughter had gone to one of these like wilderness programs which are just a complete scam. She was there for eight weeks, came back and attempted suicide and was in the ICU. Wow. And mom was devastated. Mom's seeking treatment for her and she's telling me about this and I'm allowing myself to just kind of tear up a little bit. Interesting. Okay. cuz I am feeling like just oh I hate the system and this poor kid I'm just having all this stuff and I just I lost control of it. I work with suicide and self harm day

in and day out but I just got worked up. I like lost she probably felt you were more out of control than her because you were emotional feeling emotional. I got too emotional and so she probably didn't feel safe or down. She was like, "Oh, I can't talk about my experience without someone reacting, you know, in a way that you're reacting." That's right. Interesting. So that I mean that was a mistake. It happens. But you got to try stuff. You and you can't be inauthentic to like if you're really feeling the sadness of what someone's

going through, you want to emote and connect with that person and say, "Man, I'm so sorry you're going through that." That's right. You don't want to be a robot and say, "Okay, tell me the next thing." that that's and and I unfortunately I think that's where we've kind of been pushed in society and especially with all of like the facades and the or we'll disclose like the things that are really trendy to disclose you know that you're struggling with this or that because everyone's talking about I don't know menopause now or something right but the

other stuff that's not trending what's acceptable in society right now to talk about in yeah but maybe the other stuff someone hints at something they're going through that you've also go gone gone through, but that's not something we talk about. What's not really talked about in society right now is suicide not an open conversation? Cuz I feel like mental health from the pandemic like menopause like you said. Uh I feel like sexual abuse, sexual trauma is come uh a lot in the last 5 to 8 years with me too and other kind of movements that

have brought people more safety to talk about these things. But what is a big taboo topic that people are unable to talk about these days? There's always the trends of I deep down I I hate myself. Um, which people are not are not comfortable kind of disclosing or opening up about. What's the percentage of people in the world that you believe they believe truly hate themselves that are that I'm truly unlovable. I hate myself. I get everything wrong constantly. No one's going to love me. I'm an idiot. What's the percentage? You know, I don't I

couldn't say because there's also all all sorts of like cultural variations and stuff there in the states. I mean, I I think it's really quite high really. Yeah, I would say maybe like 60% of people. I was at this Tara Brock um uh training once. I don't know if you know who she is. She wrote this book on radical acceptance years ago. It's this heard of her. Yeah. Yeah. She did this very risky thing in my opinion. She's got this, you know, whole audience of of folks, maybe 80 folks, all mental health providers. And she

says, "Everyone close your eyes for a second, and I want you to raise your hand if you believe there's something about you, something you've done, something specific to your character that makes you unlovable." Okay. Now, open your eyes. Like, don't do that. But you open your eyes and everybody's hand was up. Wow. These are mental health experts. Mental health experts, trained psychologists or therapists or teachers. Yeah. It was one of the most kind of moving, insightful moments of my life. Really, it was like, oh, this is deep. Like, this is there's something going on here.

This is cultural. Um, so I mean, if if most people in the States don't love themselves and have a hatred towards self, Then how do we learn to validate ourselves in a way that is healing for our mental health and helps us move forward in our lives? It's just like I almost get worked up because it's something I'm so passionate about. I think unfortunately most of us were raised on problem solving. When we came to our parents with a problem, they had a solution. Study more. Let's get you a tutor. Um don't worry, you can

try out next time. this kind of impulse to make it better, to fix, to fix. And unfortunately, in the process, there's this subtle message that you shouldn't be feeling that way. Stop feeling that way. Okay? Not it's totally valid that you're disappointed. I get it, man. I get it. Oh god, I remember being your age. Oh, I once failed a math test, but it was nothing compared to this. But like, and I couldn't even I My mom came and picked me up from school. I was crying. I can't believe you made it through the day.

We just we're not raised on that. And so it's no surprise that as adults when we make a mistake, we struggle to see the validity in our emotions, our reactions. We we're not trained to do that. It's such an interesting balance because I remember I remember feeling like supported and encouraged but also like told not to cry and like toughen up. You got those message. Yeah. But it was like a a mixture of both. It was like sometimes it was like, "Okay, I'm here to hug and support and like watch you cry." And then other

times toughen up, don't cry. It was like a It was a mixture of both. Yeah. And so it was always kind of confusing like what am I supposed to do? Am I supposed to like toughen up? Am I supposed to show emotion as a kid? And we we can't all be like crying all day long as adults also. It's like we have to be able to regulate emotions and process and like have some thicker skin in some scenarios so we're not just like every little thing triggers us and makes us react emotionally. Our nervous system

needs to be calm under chaos. Yes. But also we need to be able to express ourselves when we're feeling certain feelings. Right. Well, there's a difference between recognizing an emotion, realizing it's valid, and choosing to regulate it rather than express it, right? So, I can there are plenty of times where I'll feel uh sad, okay, about something, and I'll start going down that loop, you know, the story starts coming together of like why I suck and how I should have done something better. You know, it makes sense that I'm I'm sad. I was really looking

forward to this. Didn't come through. This is this is pretty this is upsetting. um right now it's not going to be effective to to focus on that. Um I'm going to feel worse if I draw more attention to myself. Um so how can I take care of myself right now? I probably just need to get through this and then when I get home I'm going to take a hot bath. Right. So it's like and I can let it out. I can express it how I need to. Yeah. Yeah. But there is this this there's there's

not we have this fear that if we recognize our emotions they will overtake us and like we'll just be at the mercy of them and express you know kind of falling apart all over the place. It's really the exact opposite. When you see the validity in your emotions you stop wrestling with them. Okay. And you get to be the pilot a bit more. When is the time that we should express our emotions verse regulate our emotions? How do we know which one to do in each scenario? It's important to feel like you can regulate. All

right, so if you're going to get yourself to a place that you can't get yourself back down from, that's a problem. All right, like that it's just not going to be constructive for you. And so knowing how to regulate pretty much determines the extent to which you should kind of wallow or not wallow. But in general, the interesting thing about emotions, I mean, they're called feelings because we feel them. And if you just sit with a feeling, like whatever feeling you're feeling right now, if you just sit with it, this is part of self- validation.

You first kind of notice the emotion, you label it, and then you just try and feel it as intensely as you can without feeding it the narrative. Like if you do that, if you just say, "Okay, I'm going to feel this as intensely as I can." Sadness. Sadness. No story about why. Just sadness. Sadness. Feel it. Really, really squeeze out that sponge. It will decrease. That is how emotions operate. They go up. It goes to I know you're saying it's not going to decrease, Caroline. It's not going to decrease. But it will. But if you

divorce yourself from the narrative and you just feel it, it can. And if you suppress the emotion, then what happens? It just gets bigger. It just gets hungrier. It's like a a child waiting trying to get your attention, isn't it? Right. screams louder and louder. If you stuff and stuff and stuff and try to contain it, it's going to react in some way, right? Is whether it be energetically in your body or nervous system. Yeah. Eczema or some other condition later. Right. Seriously. Yeah. It's going to come out in some ways. That's right. That's right.

Or you're just going to have headaches or it's just going to be like, I can't sleep and I'm ruminating. It's going to be expressing itself internally until you express it externally. That's right. I think what you'll f, you know, um, if you struggle with being alone, I think that's a real tell for the degree to which you are facing and at peace with your emotions. Because when there's no one else around and your phone is dead and you're the only person you're with, if that is painful and uncomfortable and you can kind of feel things

trying to like crawl out, that suggests that you're you're not you're not quite at peace with yourself, man. So, how do we get at peace with ourselves? Practice a lot of self- validation. Interesting. That I mean, this is I go through these steps almost every single night in bed. I go through these steps of like what's this process look like if we don't feel like anyone else in the world is validating us? Yeah. What is the how many steps are there to self validate? I I had a a breast cancer about a year ago and

I had to go through all of the nastiness, the chemo, the radiation, the massctomy, the surgeries, all this. Wow. And it profoundly affected my daughter. and um she felt like after I lost my hair, I was a different person. Uh she's 11, but she has felt this really acutely and I've had to really work on rebuilding that relationship. Wow. And so we're here in LA uh doing all this great stuff and I had an article that I needed to get out by uh 9:00 am this morning. And so she's wanting to watch Friends in the

hot tub. Like come on, what gets what's better than that, right? Like we're staying at this fun place and I just didn't have time. Like I I was able, you know, we did a little bit of time in the hot tub, but she's like, can we watch it in your bed? And I'm like, I got to write this, you know, and I'm texting my husband, can you like read to her tonight? And so I got in bed and I just felt so bad about myself. Like I felt so I had to sit there and be

like, all right, what am I feeling? All right. This is uh this is shame. Okay. Um now that I've the first step is just to acknowledge it. Give it an adjective. Yeah. Mom guilt or Sure. Guilt, shame, devastation, disappointment. And then I repeat whatever that emot I copy it. I keep repeating it. This is shame. This is shame. And as I'm repeating it, I'm trying to feel it in my body. Where is it? Is it in my chest? Is it behind my eyes? Try and feel it as intensely as you can without reliving the evening

or replaying it in my head or all the reasons why I'm a failure as a mom or I've screwed up my kid. Um I'm never going to be able to repair this relationship. Here I am now prioritizing my career. All these things that want to like fight their way in to feed and stoke that shame. I'm just putting them over here and I'm just my mantra is this is shame. This is shame. Feel it. This is shame. Feel it. And it goes up and it does come down. And once it comes down, I need to

look for the kernel of truth in that shame. Where is it coming from? Why am I feeling this way? Well, of course I'm feeling shame. I'm I'm not being the type of parent I want to be. That makes sense. There's a lot of societal expectations around being a a mother and a working mother, what that's supposed to look like. and I don't feel like I'm measuring up. That shame makes sense. Okay, I get where that's coming from. If I were to look at this from the outside and see a friend in this position, I I

wouldn't think they were a bad person. Yeah, I would have empathy for them. Okay. So, I do this kind of understanding kind of looking for the validity in the motion if it's there. At the same time, maybe challenging it if it's not serving me. And then the most important things I do are are kind of the last two steps. The first is to take action in some way to self soothe. Okay? So I'm usually lying in bed when I do this. So I'll do like um soft touch. So rubbing your shoulder, hand on the tummy,

whatever it may be. Um and then you got to pay that forward. You got to do something with that negative energy. So, if I'm if it's during the day, I would go and I' I've done all sorts of wild things to like, you know, everything from working out to fostering kittens, right? Trying to just do something I wouldn't have done that day were it not for this suffering. Interesting. And last night it was just a loving kindness meditation. So I thought about all the uh mothers out there who had had cancer and who were also

struggling and just like you know imagined um like let me take that on and like let me just imagine them being more at peace. Wow. And that's it. But so that's like that's a it sounds really process. Yeah. Yeah. It sounds kind of exhaustive but like it's it's so soothing. Well, I mean it's it's not exhaustive. I think it's necessary and it should be as long or exhaustion as it takes until you get back to peace. Yeah. There's no better place to be than at peace. And if you're in stress, then it should take as

long as it needs to of your time and attention to get back to regulating your emotion through expressing your emotion. It's such a good point, right? Like there doesn't have to be the stopwatch. It doesn't mean ah I should be in two minutes. I should be back to like perfect. No, it's like it might take hours. It might take days sometimes. Yeah. a case like you've been through, it might take a year. Longer to process a complete transformation. Yes. Of who you've become. And your do and your daughter thinking that you're a different person, whether

it be physically or emotionally or just like energy-wise. Yeah. and you having to grieve the person you once were and the relationship you once had with your daughter and be and create a new person inside of you and a new relationship with your daughter, right? It was so validating. That was like really good proposing. That's good. That's good though. Like I felt that. I mean I I feel it with you opening up because I'm like I want I can't even imagine what that would feel like having a daughter where you have a certain relationship and

then all of a sudden she says, "Mommy, you're different. What happened? Like why are you different? What's wrong? Like something wrong or you're you seem off or something. Nobody else sees it. Like why doesn't anyone else see it? Like you're not the same person. You're a different person. But you're not the same person. I know. You you've had to let go of an old way of being physically. Yep. And transform into a new human. Yeah. But you know what's so fascinating? Despite having written this book and knowing all this stuff, there have been times when

I my inclination has been to say like, "No, honey, I am the same person. Okay, I love you just as much as I did before." And that is invalidation. You probably love her more. I love her more. Right. But me saying, "No, nothing has changed." I'm invalid. I'm dismissing her emotions. I'm saying they're wrong. Yeah. And I have done that. And then I have followed up the next day to say, "Last night when you said this to me, my knee-jerk response was," I haven't changed. And that is not fair to you. Like, and and and

I said that, you must feel like you're grieving a parent that's still alive. Like, that is some heavy stuff. I know that feeling. Yeah. And I Yeah. And I don't know how you're dealing with it. So, you can screw it up in the moment as I have, and every single parent will. Yeah. But you also have those opportunities to circle back, repair. Yeah. Repair and reconnection and and and bring you even stronger together the next day or the next month or whenever whenever you decide to repair or reconnect because and revalidate. Right. That's right. Because

that's what I want her to do as an adult. I want her to circle back with people when she realizes, "Ooh, that was that was invalidating or that was unkind." Um the only way kids can figure that stuff out really is through modeling, by seeing it, right? That's it. That's it. What would you say then is the difference between validation and persuasion or influencing someone like if you want to get something out of someone. Yeah. Maybe not in a bad way, but you're trying to create an opportunity, try to create a connection, you're trying to

make an introduction, you're trying to get a deal, whatever it might be. What's the difference between validating versus persuasion and influencing? Well, the two are not mutually exclusive in the sense that um people are more easily influenced by those that they trust. Okay, that is just a fact. If you trust that I understand what it takes to run this podcast and I'm the best podcaster in the business, you're going to you're going to trust my suggestions. You're going to be more likely to be influenced by me. Okay? So those two things kind of do go

together. Yeah. Um but influence is kind of a change agenda. Like I'm trying to push you in some direction rather than the acceptance of just what is. Maybe if you're you know the the experience with your daughter or if you're working with a patient who you're trying to influence to take a certain action. Yeah. Whether it's be in intimate relationship with you with your daughter or someone in your life or a patient or client that you want them to take action. Yeah. How do you then shift from validation to let's take action on the next

step together or you need to take action on the next step? Yeah. So it just kind of the one kind of bleeds out of the other as I kind of described earlier with that one patient. It's this like oh my god you're like I totally see where you're coming from. Um, I totally valid, you know, I this is all valid. I see you. And I think, you know, once that's and I keep saying once that's landed and like to me it's really clear, having done this a lot, there is a look, you feel it. You

feel it. Yeah. There's a moment and after that moment, then there's a door that opens and you can say like, but is there a better way for us to come at this? Um, you know, I'm I think that if you had Okay, so I imagine if you could regulate like if you could just bring down that intensity, you wouldn't have come at me so angrily, right? I think that's what we need to work on. Oh, I actually just read this article about there's this technique you can try called the million diet. When you put your

face in cold water and you come out, it drops your heart blood pressure and then you feel better. Whatever. So then I trans at that point I transitioned into Yeah. skill building solutions. Yeah. Let's try this. Let's try that. Interesting. Yeah. Okay. Thank you so much for watching this video. I hope you enjoyed it. And let me know in the comments below your biggest takeaway. If you haven't subscribe to this channel, make sure to click the subscribe button right now. Like this video. And also, if you're looking to create more financial freedom and live an

abundant life, then make sure to get the new book, Make Money Easy, right now. The link is below. Go right to Amazon, get your copy, and I can't wait to see you in the next interview. The more we pay attention to synchronicity, the more we are able to perceive synchronicity. And on the one hand, it's because we strengthen our eye. We know, yes, this is real. We take it to heart. We think about and reflect on what it might mean, and then we act on it. You chose to go another