Making Complaints

[Music] i'd like 20 chicken nuggets with sweet and sour sauce two cheeseburgers and four coca-colas will that be all yes it's for here or to go sir for here please that will be 22. 50 your order will be ready soon [Music] oh no there are only 10 chicken nuggets in here there were supposed to be 20. and these are fish burgers but i ordered cheeseburgers i'm going to take it back to the counter we should get what we ordered excuse me yes this is not what i ordered i ordered 20 chicken nuggets and i only got 10.

also instead of two cheeseburgers i got two fish burgers i'm sorry sir can i see your receipt yes here it is can you correct this order sure if you could just bear with me for a moment i'll get you the correct order thank you here it is i'm sorry about that your order got mixed up with someone else's i gave you some free french fries to make up for it thank you did you find everything you needed today yes thank you these headphones are exactly what i need my neighbor has a really loud dog and i can't get any work done i hope they do the trick that will be 150. wow that's expensive but these are supposed to be the best right yes that's a good brand of headphones do you want to purchase our protection plan in case something happens to them that's okay i don't think i need it what's wrong with these i just bought them no no no no can i help you yes these headphones aren't working anymore i'd like to return them and get a refund do you have the receipt [Music] no i must have dropped it i bought these here a couple of days ago did you purchase a protection plan no our return policy states that if you don't have a receipt or protection plan then you cannot return the item i'm sorry sir but i just bought them isn't there anything you can do well you can't return the headphones but you can exchange them for another pair okay thanks hopefully the new headphones will work [Music] wow that's a great sale wow these shirts are nice i know i really love them hey that's not the right price those shirts are supposed to be on sale these shirts are not on sale the sales sign was still up from last week i'm sorry does that mean i have to pay the full price yes i'm sorry about the misunderstanding i don't think it's a right to have a sale sign up on something that isn't on sale i'd like to speak to your manager i can get my manager for you wait here a minute hello miss can i help you yes i saw the sale sign here and i got these shirts thinking that they were on sale the cashier says i have to pay full price i don't think that's right i understand miss our customers are very important to us we've taken down the sale sign thank you for bringing that to our attention i can ring those shirts up for you at the sale price thank you i really appreciate it [Music] hi i'm brandon your neighbor from downstairs hi i'm jessica nice to meet you sorry to bother you but can i talk to you for a minute sure is everything all right i've been listening to you play the piano for my apartment for a while now and it's nice to hear that you're getting better unfortunately i tried to sleep in on weekends i can't speak for our neighbors but it's perfectly fine during the weekdays because i'm up at 7 am anyway on the weekends i'd really appreciate it if you can hold off until 9 a. m no problem i'll postpone practicing the piano until 10 a.