At the Hotel - English Conversation Dialogues - Beginner Intermediate Level

[Music] [Applause] [Music] good evening the mates hotel sarah speaking how may i help you hi sarah my name's john i just have a couple of questions for you i was wondering if a twin room is available starting saturday the 20th for five nights i'd be happy to help just give me one moment while i look that up sure okay on the 20th for five nights yes there are currently two deluxe twin rooms available however one is a smoking room oh great how much is the nightly rate for the non-smoking room it costs 200 per night

and includes a continental breakfast both rooms do have a great view of the city that sounds nice is wi-fi included there is an extra charge of ten dollars per day for wi-fi use oh that's fine i can survive without it for a few days i'd like to book the non-smoking room checking in on the 20th and then the five nights following i'll check out thursday morning great i can handle all of that for you what name would that be under john lee thank you mr lee i have confirmed your reservation for a non-smoking twin deluxe

room for five nights at a nightly rate of two hundred dollars your checking date will be on saturday 20th of september and your checkout date will be on the 25th of september this includes complementary continental breakfast during your stay yes that's all correct thank you very much for your reservation mr lee do you have any other questions that i may help you with yes i have one more question what's my earliest check-in time your earliest check-in time will be 3 p.m great thank you so much for your help you're very welcome mr lee if you

have any other questions feel free to call back anytime have a great day thanks see you soon [Music] [Music] good afternoon may i help you hello i've arrived earlier than expected from the airport would it be possible for me to have an early check-in may i have your reservation name please yes it's under john lee thank you mr lee just one moment while i check if your room is ready or not no problem take your time you're in luck your room is ready you may check in that's great to hear i appreciate it you're welcome

do you have your reservation printed out with you or may i see your credit card and some form of identification of course here are my passport and my credit card thank you just to confirm you have booked a non-smoking twin deluxe room for five nights is that correct that's right great here are your things back and your room cards the elevators are right over there to your right thank you also continental breakfast will be served on the second floor between 5am to 9am every morning thank you very much you're welcome is there anything else i

can help you with mr lee yes i'll be checking out early at around 6 a.m on thursday morning will there be an airport shuttle bus available at that time yes our airport shuttle bus operates from 5 am every morning and it runs every 20 minutes you have nothing to worry about fantastic thank you for all your help you're very welcome enjoy your stay at the matisse hotel [Music] hello room service kathy speaking hi kathy this is john lee from room 1105. i'd like to order some food is it too late to order room service no

you may still order room service operates until 2am fantastic what would you like to order just a moment while i look over the menu sure could i have a metis hamburger medium rare certainly and what would you like for your drink in side dish french fries for the side and some sparkling water will be fine certainly would that be all yes that'll do it thank you for your order just to confirm we have a matisse burger medium well side of fries and a sparkling water for room 1105 almost i'd like the burger done medium rare

ah yes my mistake my apologies a matisse burger medium rare great that's right your meal will be sent to your room within the next 30 minutes thank you very much you're welcome goodbye [Music] housekeeping this is maria speaking hi maria i'm calling from room 1105 i think there's a problem with the shower in my room it seems as though the hot water isn't working oh i'm so sorry for the trouble would you mind holding for a moment i need to transfer you to hotel repairs okay sorry about that one moment sure thank you hotel repairs

thomas speaking hi thomas i'm calling from room 1105 and i'm having a problem with a shower in my room it seems as though the hot water isn't working i'm only receiving cold water i'm very sorry to hear that we can send someone up right away also since i have you the tv remote doesn't seem to be working either no matter what button i press i can't seem to get it to work ah that might just mean it needs a new set of batteries i'll make sure our maintenance guy brings some up with him thanks we'll

have someone up there in about five minutes great thank you [Music] good morning good morning sir how are you today i'm very well thank you how are you doing great thank you for asking how can i be of service today well it's my first time in new york and i really want to watch a broadway musical do you have any good recommendations oh yes there are several shows worth watching if you can get tickets a bronx hail and mean girls are really great and of course there's hamilton that's considered the best show in town right

now [Music] i've heard but i can't imagine that's the easiest show to get into yes well most of the big shows will have been sold out for months in advance a handful of broadway shows host live lottery drawings for discounted seats you can go to any of the big theaters a couple hours before the performance and enter your name there will be lines off to the side winners are given the option of buying one or two tickets often in the first two rows are in the boxes oh that's nice do you suppose i could try

that with hamilton that one will definitely be the hardest to get into however i think it might be possible for me to scrounge you up a ticket to tonight's show if you want me to try oh wow yes absolutely and if it doesn't work out you can still try the lottery on some other shows how many tickets would you require only one and could i get your room number room 1105 excellent i will call your room in the next 20 minutes and let you know thank you so much that's really kind of you anything for

our guests [Music] [Applause] hi i would like to check out certainly may i have your room key yes i have them both right here thank you very much how was your stay mr lee it was great i had a slight problem with the hot water on the first night but it was quickly fixed other than that i really enjoyed my stay we're very sorry about the hot water issue but i'm glad to hear you enjoyed your stay one last thing i just need to check the status on the minibar it doesn't appear you used it

at all no i didn't thank you now to go over your bill you stayed in one of our twin deluxe non-smoking rooms for five nights bought one ticket to hamilton and ordered room service your total bill then comes out to 1 100 how would you like to pay mr lee i'll pay by credit card thank you very much if you could sign right here right here yes [Music] thank you and here is a copy of your receipt thank you one more thing where do i catch the airport shuttle bus you'll be able to catch the

shuttle right outside the main hotel entrance it should arrive within the next five minutes perfect well thank you very much for staying at the matisse hotel mr lee we hope you can visit us again soon i definitely will you've been excellent thank you goodbye mr lee have a safe flight [Music] thank you for watching please subscribe like and share our videos ok see you next time bye